Hilton Customer Support

Customer Service

Hilton Customer Service representatives can be reached by using the following options:

Email: [e-mail]

Hours of Operation: Monday – Friday, 8:30 a.m. – 8:00 p.m. EST. This excludes Holidays.

Toll free phone number: 855.240.7325

Fax: [phone]                            

Order Placement

Shopping at the Hilton Store is quick and easy. Orders can be placed by selecting the item(s) you like, adding your quantity into the “QTY” box, and clicking the “Add to Cart” button. 

Shipping Timeline

All orders will be processed and shipped within two business days of receipt.

Refunds

We want you to be happy with your purchase. You may return merchandise for a full refund within 30 days of purchase. Please print out the Return and Exchange form that is located at the bottom of this page. Fill it  out and include it with your return. Please return your item(s) to: Hilton C/O SureShip 9001 Hampton Overlook, Capitol Heights, MD 20743. 

Exchanges

To exchange an item, please contact our Returns Dept at [e-mail] to coordinate your exchange. Please download the Return and Exchange form that is located at the bottom of this page. Fill it out and include it with your exchange.

Replacements

If your item is defective, we will be happy to replace it. Please contact our Returns Dept.            at [e-mail] to coordinate your replacement.